Return Policy Us

Return Refund Replacement

You might enjoy the comfort and convenience of buying your favourite products in a few clicks or taps. Sometimes, however, when your order arrives, you may realize that the product isn’t exactly what you expected. It may not be of the right size or color, or there might be cases when customer’s find defective or damaged products. What do you do then?
Note : It can only be returned or exchanged if the product has not been used/ worn. To initiate the exchange process, the customer must drop a mail within 24 hours of delivery. Then our team will proceed to have the item retrieved at no extra cost to the customer and will issue them a credit note which can be redeemed for any of the products on our website. To begin the exchange process, the customer must submit their mail within 8 to 12 hours of delivery and not forget to mention the proper replacement reason. After that our team will proceed to have the item retrieved at no extra cost to the customer and will issue them a credit note which can be redeemed for any of the products on our website. In case of Product Damage: We take the highest care when packaging products for shipment. However, if the product is found to be damaged while undergoing shipping, we take full responsibility for replacing it.
Please Note : It is subject to the recipient emailing us with a picture and video to verify damages within 8 to 12 hours of delivery. Team KAASU ENTERPRISES will then look into the damages and confirm the exchange. Once the damaged item is retrieved from your doorstep with your approval, we will send a replacement product.
About Money Return : If the product is currently unavailable for shipment, we will issue the customer a credit note. This credit note has no expiry but there will be no monetary refund in such cases.
Return Policy : In case of returns, the recipient is again to mail us with a picture of the product along with the order number to kaasuenterprises2@gmail.com within 8 hours of delivery and don’t forget to mention proper valid reasons.
Note : We will look into the request if the return is approved. We will refund the amount of the items to your bank account. The product must be returned within the appropriate packaging. Please note any refunds will take 10 TO 15 working days to be processed.